Gray NWA Dashboard in JAVA Systems

When we login to Netweaver Administration (NWA) on any JAVA system, we get greeted with the Dashboard. This dashboard gives us overview of how system is behaving and overall health status. But sometimes the metrics shown in this dashboard are grayed out or visible as Gray traffic lights only. Thus no information is populated and key system indicators are missing. In this post, let’s check out how to address Gray NWA dashboard in JAVA Systems.

Additional Checks and Useful Logs

This issue is commonly seen with systems NW 7.2 onwards. Additional information is available in the logs for further analysis of the issue. In Default Trace, you can see errors like below,

[EXCEPTION]
com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401). Server [http://****:5**13/SAPCCMS.cgi] returned message [Unauthorized]. Http proxy info: none
at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.handleSOAPResponseMessage(SOAPTransportBinding.java:595)
... ...
at com.sun.proxy.$Proxy2604.perfRead(Unknown Source)
at com.sap.monitoring.ws.controllers.CCMSCallController.getMonitorsInformation(CCMSCallController.java:95)
... ...

OR

[EXCEPTION]
javax.xml.ws.WebServiceException: Invalid Response code (401). Server [http://<host>:50013/SAPCCMS.cgi] returned message [Unauthorized]. Http proxy info: none
at com.sap.engine.services.webservices.espbase.client.jaxws.core.WSInvocationHandler.processTransportBindingCall(WSInvocationHandler.java:174)
... ...

at com.sun.proxy.$Proxy2604.mtGetTidByName(Unknown Source)
at com.sap.monitoring.ws.controllers.CCMSCallController.getTidsByName(CCMSCallController.java:74)
... ...

OR

Failed to Rertrieve monitor information for instance located on host <host>
[EXCEPTION]
javax.xml.ws.WebServiceException: Invalid Response code (401). Server [http://<host>:50013/SAPCCMS.cgi] returned message [Unauthorized].
....
Caused by: com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401).

OR

Mon WebService failed to retrieve MTEs on host <host>
[EXCEPTION]
javax.xml.ws.WebServiceException: Invalid Response code (401). Server [http://<host>:50013/SAPCCMS.cgi] returned message [Unauthorized].
....
Caused by: com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Invalid Response code (401).

Also note that other methods can appear on the line at com.sun.proxy.$Proxy<XXXX>.<Method>(Unknown Source).

Also Read

Check Physical Document location for SAP Attachments

Cause of the issue

Monitor data of “System Overview” is retrieved by invoking methods of SAPCCMS WebService.
The reason for the problem is because the call to SAPCCMS.cgi is failing with 401 unauthorized error because the methods e.g. PerfRead, MtGetTidByName and/or other methods are protected with service/protectedwebmethods = SDEFAULT.

How to Address this Issue

In default trace, you can see the logs as mentioned in “Additional Checks and Useful Logs” section. In same logs, you can identify the method which is in issue, this is highlighted in RED in section “Additional Checks and Useful Logs” of this post. To correct the Gray dashboard issue, we need to exclude these methods. This is achived by updating the parameter “service/protectedwebmethods” in DEFAULT profile with those method names.

service/protectedwebmethods = SDEFAULT -PerfRead -MtGetTidByName ...-<Method>

Restart of SAPSTARTSRV service is required to get changes implemented. You can do same via below command.

sapcontrol -user <SIDADM user> <password for SIDADM> -nr <instance number> -function RestartService

In some cases, you may need to restart whole JAVA system along with SAPSTARTSRV service, i.e. full clean restart of SAP JAVA system. Once system is restarted, you should see dashboard populated with required data and Gray dashboard issue should be resolved.

Reference : SAP Note 2544271